This report provides a comprehensive overview of the mobile phone industry, including market value, market volume, market share and forecast growth until 2012. It also includes extensive analysis of the key players in the industry including SWOT analysis, five forces and information on new strategic iniatives undertaken at the leading 10 companies:

• Samsung Electronics Co., Ltd.
• Nokia Corporation
• LG Electronics, Inc.
• Motorola, Inc.
• Apple Inc.
• Sony Ericsson Mobile Communications AB
• Research In Motion Limited
• ZTE Corporation
• HTC Corporation
• Palm, Inc.

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IT Help Desk Management Bundle

The IT help desk is critical in keeping an organization running smoothly. This collection of reports provides the intelligence to keep your help desk humming.

• Key metrics for measuring help desk efficiency
• Help desk staffing ratios to ensure you have the right help desk staffing mix for your organization
• Help desk outsourcing trends
• Help desk software adoption trends
• Adoption trends on help desk self-support tools
• Help desk salaries

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