♦  2008/2009 IT Spending, Staffing & Technology Trends Report

Benchmark Your IT Budget

Dozens of IT financial metrics allow you to easily compare your spending plans against others in your industry, allowing you to easily spot where the budget might be trimmed or where additional spending will deliver the greatest advantage. Quickly understand how your business compares in:

• Intensity of technology use
• IT spending per employee
• Spending on IT security
• Use of IT outsourcing

Justify Your IT Staffing Levels

The IT Spending, Staffing & Technology Trends Report provides a great deal of data to help you justify and plan your IT staffing. The following staffing metrics are included:

• Ratio of Total Corporate Employees to IT Staff
• Ratio of Total Users to IT Staff Members
• IT Staff Level Changes From Last Year
• Training Budget per IT Staff Member
• Contractors/Temps as Percent of IT Staff

In addition to staffing metrics, data is also included on IT staff ratios, allowing you to quickly spot where you are over-staffed.

Select your industry to get started

• Financial Services Sector
  (CE-4101G)
• Insurance
  (CE-4101H)
• Healthcare
  (CE-4101I)
• Discrete Manufacturing
  (CE-4101J)
• Process Manufacturing
  (CE-4101K)
• High Tech
  (CE-4101L)
• Wholesale Distribution
  (CE-4101M)
• Retail
  (CE-4101N)
• Utilities and Energy
  (CE-4101O)
• Professional and Technical Services
  (CE-4101P)
• Government
  (CE-4101Q)

Benchmark Your ROI and TCO Experiences

The IT Spending, Staffing & Technology Trends Report includes data on the total cost of ownership (TCO) and return on investment (ROI) of 14 technologies and IT initiatives, allowing you to more accurately predict real TCO and ROI for your IT initiatives. The report reviews the economic experiences of survey respondents with 14 technologies, including:

• Server virtualization
• Storage virtualization
• Business Intelligence applications
• Global positioning systems (GPS)
• Service-oriented architecture (SOA)
• Unified communications/unified messaging
• Data center consolidation
• Software-as-a-service (SaaS)

Understand IT Best Practices

Using IT Best Practices is a proven way for IT managers to improve there own organization’s effectiveness. This report provides insights into the use of 19 selected management practices, allowing you to understand how your competitors are currently deploying best practices. The best practices analyzed include:

• Benchmarking IT spending and staffing
• IT participation in business strategy
• IT balanced scorecard
• IT Infrastructure Library (ITIL)
• Application portfolio management
• Telecommuting for IT staff
• IT change control board
• Multi-year IT strategic plan

Stay Current with Outsourcing Trends

Outsourcing continues to be a hot issue. This report will help you evaluate outsourcing alternatives in light of current trends in the use of outsourcing by other firms in 11 areas that include:

• Application development
• Application maintenance
• Website/e-commerce
• Disaster recovery
• Data network operations
• Voice network operations
• Desktop support
• Data center operations
• Help desk
• Database administration outsourcing
• IT security outsourcing

Understand the Overall IT Marketplace

For providers of IT products and services, this study is a valuable source of insight into the IT buyer spending and staffing priorities, current trends in hardware and operating system platform usage, current levels of outsourcing by IT function and buyer intention, and the rate of buyer adoption and perception of value for many new technologies and IT services.