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 ♦  ABOUT INFOEDGE - FREQUENTLY ASKED QUESTIONS

  • Q. Who is InfoEdge?
    Established in 1992 to give IT executives the cutting-edge research and analysis necessary to navigate critical IT issues, InfoEdge now features a wide range of research covering every area of your business - from broad business perspectives to more obscure and niche concepts. Instead of costly long-term contracts with consultants, InfoEdge’s library provides customers with critical information in an a la carte format. Purchase with a credit card and receive your research within minutes.

    Get just the information you need, just when you need it.

  • Q. How do I get started?
    You can browse our many areas of research or search using specific keywords to locate reports, views their tables of content and sample pages and read short abstracts. Or contact our unbiased research staff via email or telephone to get assistance finding specifically the data you need. We’re in the business of matching businesses with the information they need to make better decisions. If we don’t have what you are looking for, we will never try to sell you something else.

  • Q. What types of reports does InfoEdge carry?
    InfoEdge carries reports on markets, information technology issues, the Internet, information security, compensation research, corporate performance management, hardware, applications development, outsourcing, and call center management, to name just a few.

    Our reports cover global issues as well as targeted local topics applicable to specific countries and regions. We have tools that help IT executives plan their budgets and develop strategic governance plans, reports that help CEOs implement corporate performance management or adopt enterprise risk management best practices, and compensation research to help HR managers plan competitive salary packages.

  • Q. Who produces the reports in InfoEdge’s library?
    The research in our library is produced by dozens of different primary research sources. InfoTech Research Group, Computer Economics, eMarketer, and Foote Partners are just a few of the publishers whose research is available through InfoEdge.

  • Q. Who else is buying research from InfoEdge?
    A few of the business who have discovered the value of of InfoEdge's research library include:

    Blue Cross/Blue Shield of Michigan
    AT&T
    Swiss Government
    Alcon Laboratories
    Sony Corporation
    Pioneer Natural Resources
    MetroHealth
    Lennox International
    World Trade Organization
    University of Pennsylvania
    Banco Nacional de México
    World Bank
    VON Canada
    Central Bank of Chile
    Mayo Foundation
    SGL Carbon
    UNFCCC
    Prestige Telecom
    Regeneron Pharmaceuticals
    Sandwell Engineering
    Lands End Corporation
    Purdue University
    GlaxoSmithKline
    Siemens
    Carrolls Restaurant Group
    Federal Reserve Bank of New York
    Temple University
    Hewlett Packard
    IBM
    Bank of Montreal
    Northrop Grumman
    United States Army
    United State Postal Service
    Powerlink Queensland
    University of South Australia

  • Q. Does InfoEdge charge the same rate as the reports producers?
    Yes. InfoEdge guarantees that our reports sell for the same price.

  • Q. Why wouldn’t I buy the report directly from the report’s publisher?
    InfoEdge is a single source for multiple perspectives on today’s complex business issues. Here you can easily compare the various offerings on a single topic. Our unbiased research staff can help you determine which vendor can best support your information needs.

  • Q. In what format are InfoEdge’s reports published?
    Many of our reports are available for immediate delivery via email in PDF, DOC or EXE format. Immediate delivery means that the report will be sent to you the instant your credit card is processed. Please check your spam and anti-virus filters to ensure that this mail can get through to you.

    Other reports are available in printed format or on CD. These reports are shipped via FedEx

  • Q. Why do these reports cost so much?
    All of the research in our library is produced independently. It is never sponsored by vendors. Therefore you can be assured that you are getting genuine unbiased advice.

    The price of our reports reflects the cost and labor associated with collecting and analyzing the information. The research in our library is available at a fraction of the cost of collecting this information yourself or contracting a research company to collect and compile this information for you.

  • Q. Does InfoEdge create custom research?
    No. InfoEdge believes in leaving the research to the organizations who have demonstrated excellence in this field. If we do not currently carry the information you need, we are happy to recommend a research provider to meet your custom research needs.

  • Q. What value do these reports deliver?
    Why guess your way through important strategic issues when you can have hard data to guide your decisions? Armed with the information you need to make good business decisions, you can save money leveraging your existing IT assets or compete more effectively in your marketplace. Having the most current information on Internet security can help protect your corporate network against attacks. Having the most up-to-date information on compensation can help you hire and retain the best people for your staff.

  • Q. What is InfoEdge’s privacy policy?
    InfoEdge is committed to protecting your privacy. The personal information we collect when you place an order is used only by InfoEdge to fulfill your order and keep you abreast of new research. We will not sell or lease your information. If you do not wish to receive ongoing email updates from InfoEdge, you will always be given the opportunity to unsubscribe.

    The Directory of Top Computer Executives is published by Applied Computer Research. While InfoEdge sells the Directory, we are not in any way involved in its creation. Our customer data is NOT included in the Directory. The contact information in the Directory is compiled through extensive telephone surveys conducted by Applied Computer Research.

    When you visit our site, we place a cookie on your machine. This is used only to provide you a more personalized experience when you visit our site. If you do not wish to accept cookies, you may disable this on your web browser using its security options. The functionality of our website will not be diminished, except that we will not be able to customize your views.

  • Q. How can I pay for research at InfoEdge
    InfoEdge accepts Visa, MasterCard, American Express and Diner’s Club. If you cannot pay via credit card, simply follow the checkout process and choose the "Invoice Me" option on the payment screen. InfoEdge will contact you to confirm your order and billing details.

  • Q. Is it safe to shop at InfoEdge?
    Our secure servers process your credit card information using a security certificate and 128-bit encryption. Your credit card information is used only to complete the transaction. We do not save your credit card information in your user profile or anywhere else on our servers. Once the transaction has been approved, your credit card information is permanently deleted.


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Email: research@infoedge.com