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Software-as-a-Service in Finance

  • SaaS for mature business applications categories such as Payroll, which will continue to grow approximately five percent or more in account penetration over the next two years.
  • While starting from a much lower account penetration base, SaaS adoption of key financial functions and processes such as electronic billing, cash management, core financial accounting, tax management (both state and sales), budgeting, governance risk and compliance (GRC) and business intelligence (BI) will experience explosive growth of 40 percent to more than 100 percent by the end of 2010.
  • It is increasingly clear that the terms "suite" and "best of breed" may not be especially descriptive, nor do CFOs necessarily prefer one approach or the other.
  • CFOs see SaaS as a way to bridge many of the "effectiveness gaps" that exist relative to how well current on-premise systems address their evolving mission and goals.
  • The four business goals that CFOs believe SaaS can most improve the effectiveness of Finance include improving ROI, managing performance in the context of risk, reducing process inefficiencies, and optimizing business processes.
  • SaaS is seen not as a cross-Finance panacea, but as a means to enable better, more cost-effective operations.

from Great Expectations: SaaS Strategies in the Finance Organization (ST-1513)

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Corporate Performance Management

Currently, CFOs are preoccupied with regulatory and compliance issues which have fuelled their interest in BI. They see BI as a method for accessing organisational data and to see how the business is developing. BI is perceived as providing fast answers to difficult past performance questions from the full range of enterprise stakeholders. This is largely backwardlooking with a requirement for data completeness, accuracy, transparency and accountability so that regulatory demand can be met.

Regulatory and compliance issues will absorb the primary attention of the CFO to the end of 2007, as the CFO assumes a more operational, controlling role. Compliance will take on a flavour of corporate governance as it matures - which includes ethics, sustainability and corporate social responsibility. These are issues for the whole Board rather than the CFO alone. SEC chairman, Christopher Cox, wants markets to self-regulate by providing investors with more transparent data, rather than the SEC and other regulatory organizations having to propose more compliance legislation. Vendor CPM solutions must support this.

CFOs will take a stronger leadership role in delivering corporate change and will focus more on strategic business development decisionmaking such as Mergers & Acquisitions (M & As), which they consider to be their real role. CFOs will look to better manage a broader set of environmental pressures such as economic factors (e.g. rising energy prices, Middle East unrest, outsourcing), demand management (e.g. opportunities in the growth markets of India and China) and risk (e.g. corporate pension fund provisions). They will require CPM systems to provide information and decision support data to help manage and control a larger number of complex operational variables and to assist strategic decision-making through the use of predictive analysis and scenario building.

from Corporate Performance Management (BL-5550)

IT Spending in Manufacturing

Manufacturing is only slightly above the Health and Wholesale and Retail sectors in its IT spend per employee ($3,287). Most of the Manufacturing segments are close to this overall average. The Electronics Manufacturing segment is a stand out in this regard with an IT spend per employee of $7,426. This difference likely relates to the nature of Electronics Manufacturing which is more electronically enabled than other segments. The Electronics segment also has by far the largest proportion of IT employees to total.

As Manufacturing enterprises grow in annual revenue, there is an increase in spend per employee past the $50 million mark after which the spend remains fairly constant between $3,000 and $4,000. As noted, enterprises with between 201 and 500 employees step up their proportional spend, likely to graduate their infrastructures from simple entry-level to more complex enterprise support. This same step-up is seen in Chart B.3. While the IT spend per employee decreases as employee numbers grow to 200, past that mark it increases and remains relatively constant at greater than $3,000 per employee beyond a size of 500 employees.

from 2006 IT Budget and Staffing Report: Manufacturing (IN-6121)

IT Budgets

A common metric for benchmarking IT spending is to view the IT budget as a percentage of overall corporate revenues (or, in the case of public sector organizations, total operational expenditures).

The percent-of-revenue metric has several drawbacks. First and foremost, it does not take into account the differences between organizations in terms of their use of information technology. Secondly, the percent-of-revenue metric may vary from year to year due to changes in corporate revenues. In a period of revenue growth, the percent-of-revenue metric will tend to appear smaller, as IT spending tends to lag corporate revenues. Conversely, in periods of revenue decline, the percent-of-revenue metric may shoot up temporarily as it is difficult to cut IT spending as fast as corporate revenues are falling.

We continue to report IT operational budgets as a percentage of revenue because it is a popular metric and many organizations track this metric from year to year. Nevertheless, we encourage the reader to combine this metric with other metrics in this study, such as spending per user and spending per desktop, which tend to be more stable in terms of measuring relative levels of IT spending. Evaluating an organization’s IT spending using several different metrics, as provided in this study, will give a more complete view of IT budget performance.

from IT Spending, Staffing & Technology Trends: Process Manufacturing Sector Benchmarks (CE-3901J)

Budgeting for the Adaptive Enterprise

An oft-claimed downside of working without budgets is that it becomes difficult to monitor performance on an ongoign basis and that controls and checks and balances disappear. Evidence from the research for this Report shows such fears are unfounded. On one level, high-performing organizations such as Svenska Handelsbanken monitor performance through a few vital metrics that are common enterprise-wide - sch as cost to income ratio. If a devolved unit strays outside of this ratio it triggers a response from the centre in the form of a request for an explanation or an intervention.

Several of our case organizations including Boston Scientific, Scottish Enterprise and Nordea hold formal quarterly review meetings at the senior level where the critical few financial - and non-financial - metrics are reviewed. These meetings enable close monitoring of financial performance but also mean that resources can be reapplied rapidly to contend with shifting market dynamics, rather than having to wait for the next round of budget negotiations. The quarterly session serves as a forum for both monitoring longer-term strategic goals and shorter-term financial performance.

from Reinventing Planning and Budgeting For the Adaptive Enterprise: Tools and Techniques for Reengineering the Budgeting Process (BI-3053)

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Subcategories:
  • IT Spending
  • CFO
  • Finance Research
  • Financial Markets
  • Recent Reports on this Topic:
    click titles for details

    Outlook for IT Staffing and Spending in 2010
    CE-4206

    The 2009 Institutional Investment Report
    CB-1455

    IT Spending and Staffing Benchmarks: Composite Benchmarks - 2009/2010 (Chapter 2)
    CE-4201B

    IT Spending and Staffing Benchmarks: Benchmarks by Organization Size - 2009/2010 (Chapter 3)
    CE-4201C

    IT Spending and Staffing Benchmarks: Executive Summary - 2009/2010 (Chapter 1)
    CE-4201A



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