2009 Spending Update Included!

• The median revenue, number of employees, and revenue per employee
• The percentage of employees who use information systems
• The ratio of personal computers (PCs) to users
• Laptops as a percentage of the total PC count
• The percentage of users who have handheld email devices
• The number of network sites
• The percentage of IT spending devoted to ongoing support versus new initiatives
• The percentage breakdown of the application systems portfolio into packaged software and custom-developed systems

It then explores the key priorities of IT organizations relating to their planning and budgeting this year. In other words, what goals and objectives are currently most important in setting priorities for IT spending and staffing?

Next, it provides data concerning IT operational budgets for this industry sample. These metrics include:

• IT operational budget amounts and percentage growth from last year
• Percentage of organizations expecting to spend more, the same, or less than the budgeted amount this year
• IT operational budget as a percentage of revenue
• IT operational budget per employee, per user, and per PC
• The percentage of organizations tracking specific line items in the IT operational budget
• A breakdown of IT operational budget line items, each as a percentage of the overall IT operational budget
• Personnel, depreciation, and outsourcing as a percentage of the total IT operational budget, at the 25th percentile, median, and 75th percentile for the survey respondents

An example of the presentation of this data is shown in the figure below. Please note that the percentages shown here do not represent the actual data in the report, but are provided for illustrative purposes only.

The chapter continues with an analysis of IT capital spending, with metrics reported at the median, 25th percentile, and 75th percentile for the composite sample, as follows:

• IT capital budget allocations, in dollars
• IT capital budget percentage change from last year
• IT capital budget as a percentage of the IT operational budget

The chapter continues with metrics concerning hardware platform trends. Each of the following hardware platforms are described in terms of the percentage of organizations in which the hardware inventories are increasing, decreasing, remaining the same, or not installed:

• Mainframes
• High-end servers (over U.S. $750,000)
• Midrange servers ($50,000–750,000)
• Low-end servers (under $50,000)
• PC/workstations
• Laptops

The chapter then presents staffing metrics for the composite sample. First, two key staffing ratios are provided that are useful for benchmarking an organization’s overall IT staffing levels:

• Ratio of employees to IT staff members
• Ratio of users of IT to IT staff members

The staffing section also includes metrics on the average percentage increase in IT compensation this year, annual training allocation in dollars per employee, the percentage of IT staff represented by contractors/temps, and IT staff turnover rates.

The staffing section concludes with a breakdown of IT staffing ratios for 18 individual job positions, with each position provided as an average percentage of the total IT headcount. Job positions include IT managers, project managers, business analysts/customer relationship managers, application programmers, system programmers and system administrators, computer operations and production control, help desk, desktop support, network administration/support, database administrators (DBA), quality assurance and testing, security, training and documentation, IT process and standards, IT finance and procurement, web and e-commerce staff, clerical, and “other.”

An example of the presentation of this data is shown in the figure below. Please note that the percentages shown here do not represent the actual data in the report, but are provided for illustrative purposes only.

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• Bundle 1 - Includes the Composite Benchmarks chapter, giving you data to contextualize trends in your industry vs. the market as a whole. Save $495.
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• Bundle 3 - Combines Bundle 1 and Bundle 2, content described above. Save $1,190.
• Bundle 4 - Combines Bundle 3 with 4 additional composite data chapters to deliver data covering Technology Adoption Trends, ROI and TCO, IT Management Best Practices and IT Outsourcing Trends. This bundle saves $1,670 over purchasing the chapters individually. Follow the links below for details on each chapter:
  • Composite Benchmarks (CE-4101A)
  • Technology Adoption Trends (CE-4101B)
  • ROI and TCO Trends (CE-4101C)
  • IT Management Best Practices (CE-4101D)
  • IT Outsourcing Trends (CE-4101E)
  • Benchmarks by Organization Size (CE-4101F)