IT Metrics & Cost Control Bundle

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♦ See Other Reports About... Sensitive information policy, Audit Program Guide, Audit Procedures , ITSM , IT Metrics , IT Management

Free Information Technology Research

Report Code: JA-7753

Date: 2/2010

By: Janco Associates, Inc.

This set of tools defines the IT infrastructure necessary to provide cost effective IT services. Failure to have metrics and service level agreements in place often leads to IT organizations that are more prone to failure. Meaningful metrics are absolutely essential to the success of every IT organization.

The IT Metrics & Cost Control Bundle includes these three products that will help to simplify the implementation of effective metrics and control practices in your organization at savings of nearly $600:

Metrics for the Internet and Information Technology HandiGuide™
IT Service Management for Service-Oriented Architecture Policy Template
Service Level Agreement (SLA) Policy Template with Sample Metrics

Measuring Information Technology's Value - Maximizing the Effectiveness of IT Investment

An inordinate amount of IT executive time seems to be expended on measuring and controlling costs rather than focusing resources on IT service and initiatives that will add value to the enterprise, probably because costs are easy to identify and quantify. This is unfortunate as there is a strong correlation between the knowledge growth of an enterprise and its market valuation. It is becoming increasingly important for IT management to ensure that measurement mechanisms are put in place to identify intangible assets such as brand, organization culture, customer loyalty, innovation, knowledge management systems, and the value of staff knowledge.

Delivering quality IT service and measuring IT's performance is a difficult and time consuming exercise. Many enterprises believe that they do not have the time, money, or resources to initiate and monitor the necessary processes. However, enterprises cannot determine how much something is worth unless its value can be quantified. It is a necessity of the new economy that every business unit needs to demonstrate its worth while meeting necessary service objectives.

In many organizations less than 10% of the IT budget is actually spent on initiatives and IT Service Management (ITSM) that bring value to the enterprise.
It is not a question of how much is invested in computer systems but the effectiveness of the spending and the service levels provided.
Focusing the ways that IT is measured (Metrics) on an enterprise’s value drivers improves competitiveness.
ROI/TCO type measurements should not be used in isolation because they ignore elements such as service levels provided, risk and IT capability.
IT investment must be measured not only at the inception of initiatives but also throughout the project lifecycle and service delivery process.

When you purchase this package, you can begin to address these issues. You will receive electronic versions of these three products at a savings of nearly $600. Click on each title for details of the products.

Metrics for the Internet, IT and Service Management HandiGuide® (JA-7726)

In this package you will receive the PDF for the Metrics for the Internet, Information Technology and Service Management HandiGuide. It is over 300 pages in length, defines 540 objective metrics, and contains 83 metric reports that show over 240 objective metrics. The metrics cover all areas of the Internet and Information Technology -- including wireless metrics.

IT Service Management for Service-Oriented Architecture Policy Template (JA-7748)

This 128-page customizable template complies with the ITIL standard and provides tools, frameworks, and text to assist companies of any size and at any stage of the SOA review and implementation process in creating the right IT infrastructure. It includes standards, policies and procedures, metrics and service level agreement for the help desk, change control, service requests, blog / personal web site, and travel and off-site meetings. It also contains a Change Request Form, Business and IT Impact Questionnaire, and an Internet Use Approval Form.

Service Level Agreement Policy Template & Metrics (JA-7739)

This customizable Word template defines a three-tier environment and specific SLAs metrics that are both internally and externally focused. The sample contains over 70 metrics presented graphically in PDF format.

Purchase the Gold Edition and Also Receive 12 Detailed Job Descriptions

Select the Gold Edition Purchase Option above and you will also receive the Metrics, Service Level Agreement (SLA) and Outsourcing Job Description Bundle, which includes 12 full job descriptions in both WORD and PDF formats. They are:

VP Administration
VP Strategy and Architecture
Director IT Management and Control
Manager Contracts and Pricing
Manager Controller
Manager Metrics
Manager Outsourcing
Manager Service Level Reporting
Metrics Measurement Analyst
Quality Measurement Analyst
System Administrator Unix
System Administrator Windows

♦ PURCHASE OPTIONS

		$1199	Standard Edition: Delivery via e-mail of zipped Word and/or PDF files as described in the Abstract with a single-user license.
		$1599	Gold Edition Immediate delivery via e-mail of zipped Word and/or PDF files as described in the Abstract PLUS 12 related Job Descriptions with a single-user license.