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The Phelon Group is a privately-held consultancy that has established itself as a major force in defining and implementing Customer Leverage as a distinct business strategy. Led by customer experts Promise Phelon and Steven Nicks, The Phelon Group is the first strategic consulting firm to define Customer Leverage and offer actionable and sustainable strategies based on key benchmark research and client work. Areas of Customer Leverage expertise include critical path intelligence, strategy and execution, research and analysis, and training and education.
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