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Zagada Institute is a leading boutique publisher of Caribbean and Central American Nearshore outsourcing intelligence on the contact center and Business Process Outsourcing (BPO). Zagada’s reports are written in an accessible style for executives engaged in site and vendor decision-making. The figures and tables included in their reports compare major costs between the Caribbean and the other major outsourcing Hot Spots in India, the Philippines and Europe.
Their Caribbean Call Center study report is the only one of its kind on the region. The report evaluates both the Spanish and English market segments and gives a clear and penetrating look into the factors driving the 35,000 agent-strong Caribbean contact center market projected to reach 50,000 by the end of 2006.
Zagada Institute is the research arm of Zagada Markets, Inc., a business development advisory firm based in Coral Gables-Miami, Florida.
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