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CRM Customer Relationship Management: SEARCH RESULTS
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[ 1 ] Subcategory: CRM Customer Relationship Management |
| Hosted CRM Buyer's Guide |
This FREE white paper outlines the general benefits and drawbacks of hosted vs. on-premise CRMs and lists the basic features to look for in your hosted solution. With an up-to-date overview of the CRM market and a rundown of the general costs of various CRMs today, you'll be prepared to start looking for your new solution immediately.
The report also includes a helpful checklist of items you should consider before deciding on a CRM provider, such as:- How quickly are you looking to deploy a CRM solution?
- What are your total CRM project cost limits?
- What degree of customization are you expecting from a CRM application?
- Will your company be in growth mode over the next five years?
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[ 2 ] Subcategory: CRM Customer Relationship Management |
| Microsoft Weighs in on SaaS CRM |
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Is Microsoft Dynamics CRM 4.0 the right CRM solution for your organization? Find out in this analysis from Ovum.
Microsoft staked a larger claim in the customer relationship management (CRM) market early in 2008 with the launch of Dynamics CRM 4.0. The new version added a number of features, including multi-tenant capability and tighter integration with Outlook. Most importantly, though, the new product can support both on-premise and hosted deployment on the same code base. With this capability, Microsoft has added a new software-as-service (SaaS) offering, hosted in its own data centers, to its solutions catalog. This new offering, Dynamics CRM Online, joins existing on premise and partner-hosted CRM solutions in a line-up that allows Microsoft to address a broad swath of the CRM market.
This self-hosted offering presents Microsoft with a tricky challenge: it must clearly explain to would-be CRM hosting partners why it should claim a market that would otherwise be theirs, why they should sell a service for Microsoft to deliver, and how they can add value to build their own CRM hosting businesses. Still, assuming it manages this challenge effectively – which is not an unreasonable assumption, given Microsoft’s history of successful partner management – the new product puts the company in position to change the landscape, not just in SaaS CRM, but in the overall CRM market.
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[ 3 ] Subcategory: CRM Customer Relationship Management |
| Customer Relationship Management for Small Enterprise Bundle |
Info-Tech’s Customer Relationship Management for Small Enterprise Decision Guide and Implementation Tools
The Customer Relationship Management (CRM) software market is growing once again, especially those solutions focused on increasing demand in small enterprise and mid-markets. This bundled package of Product Comparison, Product Evaluations, Relevant Tools and Reports provides essential market and analytical insight to help you select the right CRM for your own enterprise.
Coverage includes:- A comprehensive overview of the factors influencing the CRM market.
- A graphical and text-based comparison of these leading CRM products including relative vendor and product rankings:
- Microsoft Dynamics CRM
- Microsoft Dynamics CRM (Version 4 Update)
- SageCRM
- Sage Software ACT!
- Salesforce.com Professional
- SugarCRM
- SugarCRM (Version 5.0 Update)
- A summary of the relative strengths and weaknesses of each product.
- General recommendations for product selection.
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[ 4 ] Subcategory: CRM Customer Relationship Management |
| Hosted CRM Buyer's Guide |
In the market for a Customer Relationship Management (CRM) solution?
Learn what a Hosted CRM system can do for you and understand what issues you should consider during your decision-making process.
This white paper outlines the general benefits and drawbacks of hosted vs. on-premise CRMs and lists the basic features to look for in your hosted solution. With an up-to-date overview of the CRM market and a rundown of the general costs of various CRMs today, you'll be prepared to start looking for your new solution immediately.
The report also includes a helpful checklist of items you should consider before deciding on a CRM provider, such as:- How quickly are you looking to deploy a CRM solution?
- What are your total CRM project cost limits?
- What degree of customization are you expecting from a CRM application?
- Will your company be in growth mode over the next five years?
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[ 5 ] Subcategory: CRM Customer Relationship Management |
| Decision Matrix: Selecting a CRM Vendor - Leaders and Challengers in an Established Market |
Due to demand for a better understanding of the competitive landscape in Customer Relationship Management (CRM) applications market, Datamonitor has developed the CRM Decision Matrix. This report explores the competitive dynamics within the CRM market and helps businesses select a vendor based on its technology strength, reputation among customers, and impact in the market. Datamonitor provides a complete view of vendor capabilities and advises on those you should explore, consider and shortlist.
Datamonitor concludes that the current market for CRM solutions is characterized by the following:- Oracle is a clear market leader with an impressively versatile and highly competitive CRM portfolio
- SAP is also recommended as an automatic shortlist choice due to the excellence of its CRM modules and dominant impact on the market
- Chordiant, Infor and Salesforce.com offer excellent alternatives to the market leaders, but will have to remain competitive if they are to continue to be considered as market leadership challengers
- Consona, Microsoft and RightNow Technologies could join the challengers should they enhance their profile among end-users or deliver on the considerable promise of their forthcoming releases.
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[ 6 ] Subcategory: CRM Customer Relationship Management |
| The Leading Vendors in the CRM Market |
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Discover the Elements of CRM Leadership
The Customer Relationship Management (CRM) market is maturing and vendor offerings are increasingly feature-equivalent. As a result, a few vendors consistently occupy market leader positions but with plenty of competitors following closely behind. Although specialist vendors are capable of dominating their respective niches, this is an exception and not a rule.
This report highlights the three top-performing CRM vendors in all categories within the three core evaluation categories of technology, user sentiment and market impact, and focuses on vendors’ strengths in these areas.
Whether you are making a CRM solution selection decision for the first time or considering replacing your existing CRM vendor, this report provides a quick summary of the analysis performed by Butler Group CRM experts for Datamonitor.
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[ 7 ] Subcategory: CRM Customer Relationship Management |
| The Chordiant CRM Radars |
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This report analyzes the strengths and weaknesses of Infor’s Customer Relationship Management offering. Infor is rated according to its market impact (based on revenues), user sentiment (based on customer perceptions) and technology.
Chordiant’s Customer Experience Solutions is a CRM suite suitable for analytical management of large volumes of business-to-clients transactions through multiple customer contact channels. Chordiant also impresses with its conceptual approach to CRM that support clients in implementing on appropriate long-term customer experience strategy. Datamonitor believes Chordiant will continue to provide compelling solutions for marketing and analytical service applications.
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[ 8 ] Subcategory: CRM Customer Relationship Management |
| The Infor CRM Radars |
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This report analyzes the strengths and weaknesses of Infor’s Customer Relationship Management offering. Infor is rated according to its market impact (based on revenues), user sentiment (based on customer perceptions) and technology.
Infor Epiphany CRM is reputed for its strength in customer service support, outbound marketing capability, analytics and interoperability and integration. The Manufacturing industry remains to be Infor Epiphany CRM’s largest individual sector, but the solution is deployed heavily in all traditional foci of CRM spending. Datamonitor believes that, in the medium-term, Infor Epiphany CRM will provide a highly credible alternative to any other CRM solution currently in the market.
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[ 9 ] Subcategory: CRM Customer Relationship Management |
| The Microsoft CRM Radars |
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This report analyzes the strengths and weaknesses of Microsoft’s Customer Relationship Management offering. Microsoft is rated according to its market impact (based on revenues), user sentiment (based on customer perceptions) and technology.
Despite a mediocre performance in its technology assessment, Microsoft Dynamics CRM 3.0 is certainly gaining traction in the market. Microsoft Dynamics CRM 3.0 installed base grew rapidly in all segments of the market, and is considered to be one of the more successful elements of the Microsoft Dynamics portfolio. Functionally, the principal problem with Microsoft Dynamic CRM 3.0 is that the product is still maturing. Subsequent Microsoft Dynamic CRM releases need to present a more polished and comprehensive portfolio of features, gain deeper in-house industry expertise and hope that the rest of the Microsoft Dynamics enterprise application portfolio will also scale up in order to open more cross-sell opportunities.
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[ 10 ] Subcategory: CRM Customer Relationship Management |
| The Netsuite CRM Radars |
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This report analyzes the strengths and weaknesses of NetSuite’s Customer Relationship Management offering. NetSuite is rated according to its market impact (based on revenues), user sentiment (based on customer perceptions) and technology.
NetSuite is a provider of a comprehensive enterprise application suite delivered exclusively through a software-as-a-service model, particularly attractive for SMEs seeking to consolidate front- and back-office processes on a single on-demand platform. Considering NetSuite’s focus, Netsuite CRM is a very reasonable offering, even though it lags behind the market leaders. Given that CRM is not the exclusive focus of NetSuite’s offering, it remains to be seen how much development resources it will continue to allocate to this segment of its enterprise application suite.
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