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Outsourcing Management: SEARCH RESULTS
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You have been redirected to this page because the product you were looking for... Call Center Outsourcing in Western Europe: Identifying Opportunities in a Maturing Market, DM-1106 is no longer available. The following list includes reports in the same topic area that you may find of interest.
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[ 1 ] Subcategory: Offshore Outsourcing |
| 2009 Top Indian Offshore Applications Development and Management Outsourcing Vendors, Black Book Survey Results |
Who Are the Top Indian Offshore Applications Development and Management Outsourcing Vendors? Application development management (ADM) outsourcing helps organizations adapt to the rapid technology advancements and evolving business processes. Outsourcing software development helps them fulfill their need for newer customized solutions or transformation of existing systems to state-of-the-art environments while retaining the embedded business processes, rules and logic.
The top two pressures that drive ADM should come as no surprise to executives: reducing IT operating costs and the desire to have internal IT focus more heavily on strategic tasks. But many organizations, especially mid-size enterprises, see value in human asset management in IT by tapping the superior expertise among some providers with the goal of having that knowledge transfused into the skill sets of their internal IT professionals. Also, more than one third cited a need for a quicker turnaround in application development projects, a key performance measurement in a faster-paced business world in which delay and hesitation can impact competitiveness.
The 2009 Black Book of Outsourcing IT ADM client/user survey investigated over 850 contracts held by 2,217 of the top outsourced ADM spending corporations and organizations globally.
This report identifies the top-rated Indian ADM outsourcing vendors in four areas:- Custom ADM
- Product ADM
- Application Re-engineering
- Application migration
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[ 2 ] Subcategory: Outsourcing Management |
| 2009 Top Latin American Information Technology Outsourcing Vendors, Black Book Survey Results |
Who Are the Top 10 Latin American IT Outsourcing Vendors?South and Central America are increasingly becoming popular destinations for information technology outsourcing (ITO). Whether it is offshore, nearshore or even "rightshore", Central and South American countries are improving on outsourcing competitiveness.
The idea behind nearshoring is to leverage Latin America’s proximity, cost structure and international trade agreements to provide US-based companies with a more convenient alternative.
The 2009 Black Book of Outsourcing client experience survey investigated a subset of over 200 technology and application outsourcing contracts held by 38 of the top Latin American ITO suppliers. 629 current Latin American clients participated in the 2009 client experience poll.
18 key performance indicators (KPIs) or criteria are employed specific to infrastructure outsourcing (IO) and application outsourcing (AO) buyers within the Latin American managed IT services sector, scored on each respective vendor and ranked per KPI.
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[ 3 ] Subcategory: Business Process Outsourcing BPO |
| Procurement Outsourcing - The Next Major BPO Growth Area? |
Is the procurement outsourcing market on the verge of significant expansion?
Procurement outsourcing is the smallest of the horizontal business process outsourcing (BPO) functions, but many industry experts believe 2009 will mark the start of a significant period of expansion in the market. This report analyzes the evidence used to support these claims and attempts to separate the hype from the reality.Key Findings - Growth expectations for the procurement outsourcing market are high
- Procurement outsourcing does not rely on labor arbitrage to deliver cost savings
- The procurement function is made up of three key processes
- The procurement outsourcing market is dominated by four vendors
- Most vendors aim to offer clients an end-to-end service.
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[ 4 ] Subcategory: Outsourcing Management |
| 2009 Top Human Resources Outsourcing Vendors, Black Book Survey Results |
Who Are the Top 10 Human Resources Outsourcing Vendors?The results from the 2009 Black Book Outsourcing survey indicate that client relationships, innovation and trust are the most important attributes influencing Human Resources Outsourcing (HRO) client satisfaction with their outsourcing providers.
HRO is driven by factors like breadth and depth of coverage, domain expertise, location advantage (such as near-shoring and language capabilities), sales and marketing capabilities, data compliance with respect to regulatory standards (especially those defined by the US, Canada and the EU) and the management of business risks. Therefore it is quite likely that companies, both with their own captives and those using third party vendors, may use a “hub and spoke” model in which an offshore supplier may constitute the “center” whereas other units in the world may provide appropriate “spokes”.
Clearly, the leaders in HRO in 2009 have demonstrated the expertise of market focus and customer centricity.
Scope of This Report- The Black Book HRO industry user survey investigated over 900 contracts held by 2,500 user organizations, conglomerates and corporations globally.
- 18 key performance indicators (KPIs) or criteria are employed, scored on each respective vendor by client type and ranked on a 0-10 scale per KPI.
- The Top 10 HRO vendors out of the 63 vendors evaluated are identified and the rationale for those rankings are reviewed in detail.
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[ 5 ] Subcategory: Business Process Outsourcing BPO |
| 2009 Top Cross Industry Business Process Outsourcing Firms, Black Book Survey Results |
Who Are the Top 10 Cross Industry Business Process Outsourcing Vendors?The results from the 2009 Black Book Outsourcing survey indicate that innovation, customization and reliability are the most important attributes influencing Business Process Outsourcing client satisfaction with their outsourcing providers.
Scope of This Report- The 2009 client experience survey investigates a subset of over 3000 Business Process Outsourcing contracts held by 800 corporate buyers of BPO.
- 18 KPI's or criteria are specific to BPO buyers within all verticals and sectors, scored on each respective vendor and ranked per KPI.
- The Top 10 BPO vendors out of the 60 vendors evaluated are identified and the rationale for those rankings are reviewed in detail.
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[ 6 ] Subcategory: Outsourcing Management |
| 2009 Cloud Computing & SaaS Outsourcing Vendor Rankings, Black Book Survey Results |
73% of All 9300 “Black Book”-Surveyed Companies Outsourced Some Portion of Their IT Infrastructure in 2009 This report highlights those service vendors that have significantly exceeded client experience expectations, and outlines the IT services provider opportunity in the market for infrastructure outsourcing and managed services. It identifies broad trends in the core areas of enterprise infrastructure covering networking, hosting, storage, security, desktop and maintenance/break-fix services led by exceptionally well performing infrastructure suppliers.
Handing over activities such as email, Web hosting, network management and service desk to a third-party provider can minimize internal headaches and maximize an IT department’s ability to focus on core competencies. Nevertheless, there’s nothing routine about IT-infrastructure outsourcing.
IT Infrastructure Outsourcing enables businesses to maintain a competitive edge. C-level executives rely on strategic initiatives to take their business to the next level.
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[ 7 ] Subcategory: Business Process Outsourcing BPO |
| Central America Contact Center & BPO Report 2010 |
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This report on the Central America Contact Center market complements the Zagada Institute’s previously published Central America Call Center Report (ZA-4801, also available from InfoEdge) and evaluates the advantages of Central America in relationship to the Dominican Republic, Mexico and Argentina in the nearshore, and India and the Philippines in the offshore markets. Site location costs and vendor capabilities are evaluated from the backdrop of telecommunication, political and bilingual agent education preparedness.
The key challenges facing the Central America call center industry are outlined. This report provides U.S. and international companies with a key sourcing and executive briefing document on the region.
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[ 8 ] Subcategory: Outsourcing Management |
| 2009 Top Infrastructure Management Outsourcing Vendors, Black Book Survey Results |
Which IT Infrastructure Outsourcing Vendor Is Best for You?The US market alone for IT infrastructure outsourcing is estimated at $524 Billion. Traditional service offerings have matured and two trends look key to next generation ITO. The focus on cost-down and proven technology solutions are boosting the uptake of remote infrastructure management. For small to mid-size organizations ‘Infrastructure as a Service’ promises flexibility and capital avoidance.
This extensive report presents the results of 2009 Black Book Outsourcing survey, which shows that Infrastructure Outsourcing is rapidly evolving and strategic dilemmas are emerging as traditional outsourcing converges with offshore value propositions.
Scope of This Report- The Infrastructure Management Outsourcing survey investigates over 700 contracts held by 3100 of the top ITO spending organizations globally
- ITO providers are assessed against 18 operational excellence criteria including rankings for Tier 1 suppliers, Tier 2 suppliers and RIM specialists
- Growth predictions by industry are reported alongside geographic preferences and predicted trends
- Overall rankings assess ITO service providers by the service towers delivered as well as overall delivery scores
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[ 9 ] Subcategory: Outsourcing Management |
| 2009 Top Finance and Accounting Outsourcing Vendors, Black Book Survey Results |
Who Are the Top 10 Finance and Accounting Outsourcing Vendors?This report present the results from the 2009 Black Book Finance & Accounting Outsourcing (FAO) survey. FAO nearly always includes business-critical high volume activities such as accounts payable and accounts receivable since their low level of customization means they transfer relatively easily to an outsourced providers processes and systems. CFOs like their providers to have specific industry knowledge and experience and 93.6% of FAO contracts are new.
Clearly, the leaders in the Black Book FAO survey of 2009 have demonstrated the expertise of market focus, vertical expertise and customer centricity, all of which presently influence and direct client renewals, service add-ons, and particularly, prospective client FAO interest.
Scope of This Research- The Finance and Accounting Outsourcing survey evaluates 350 contracts held by 1400+ top businesses measuring them against 18 key performance criteria
- The FAO services rated include Order-to-Cash, Compliance, Budgets, Treasury, Reporting, Accounting, Employee & HR Finances and Purchase-to-Payment
- Growth predictions are shown by FAO segment and are reported together with predictions for industry verticals
- Findings show that most FAO vendor/client relationships are new with fewer than 5% of contracts representing an established or renewed relationship
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[ 10 ] Subcategory: Outsourcing Management |
| 2009 Top Document Process Outsourcing (DPO) Vendors, Black Book Survey Results |
Who Are the Top 10 Document Process Outsourcing Vendors?Results from the 2009 Black Book of Outsourcing survey show that deployment, outsourcing implementation and reliability are the most important attributes considered by clients when assessing Document Process Outsourcing (DPO) suppliers.
Document Process Outsourcing typically spans the management of document receipts, document and data capture, content storage, management, workflow management and reporting. Clearly, the leaders in DPO in 2009 have demonstrated the expertise of market focus and customer centricity.
Scope of this report:- Over 700 functions and 40 sectors are investigated to determine "best fit" vendors with multiple industry specifications
- DPO providers are assessed each year against 18 operational excellence criteria identified for DPO services
- Functions most in demand by customers of DPO services are ranked and reported included document type break downs
- Trends are included for market growth and benefit delivery including security, cost savings and accessibility of documents.
- The Top 10 DPO vendors out of the 60 vendors evaluated are identified and the rationale for those rankings are reviewed in detail.
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