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Outsourcing Management: SEARCH RESULTS
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You have been redirected to this page because the product you were looking for... Call Center Outsourcing in Western Europe: Identifying Opportunities in a Maturing Market, DM-1106 is no longer available. The following list includes reports in the same topic area that you may find of interest.
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[ 1 ] Subcategory: Business Process Outsourcing BPO |
| Procurement Outsourcing - The Next Major BPO Growth Area? |
Is the procurement outsourcing market on the verge of significant expansion?
Procurement outsourcing is the smallest of the horizontal business process outsourcing (BPO) functions, but many industry experts believe 2009 will mark the start of a significant period of expansion in the market. This report analyzes the evidence used to support these claims and attempts to separate the hype from the reality.Key Findings - Growth expectations for the procurement outsourcing market are high
- Procurement outsourcing does not rely on labor arbitrage to deliver cost savings
- The procurement function is made up of three key processes
- The procurement outsourcing market is dominated by four vendors
- Most vendors aim to offer clients an end-to-end service.
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[ 2 ] Subcategory: Outsourcing Management |
| 2009 Top Human Resources Outsourcing Vendors, Black Book Survey Results |
Who Are the Top 10 Human Resources Outsourcing Vendors?The results from the 2009 Black Book Outsourcing survey indicate that client relationships, innovation and trust are the most important attributes influencing Human Resources Outsourcing (HRO) client satisfaction with their outsourcing providers.
HRO is driven by factors like breadth and depth of coverage, domain expertise, location advantage (such as near-shoring and language capabilities), sales and marketing capabilities, data compliance with respect to regulatory standards (especially those defined by the US, Canada and the EU) and the management of business risks. Therefore it is quite likely that companies, both with their own captives and those using third party vendors, may use a “hub and spoke” model in which an offshore supplier may constitute the “center” whereas other units in the world may provide appropriate “spokes”.
Clearly, the leaders in HRO in 2009 have demonstrated the expertise of market focus and customer centricity.
Scope of This Report- The Black Book HRO industry user survey investigated over 900 contracts held by 2,500 user organizations, conglomerates and corporations globally.
- 18 key performance indicators (KPIs) or criteria are employed, scored on each respective vendor by client type and ranked on a 0-10 scale per KPI.
- The Top 10 HRO vendors out of the 63 vendors evaluated are identified and the rationale for those rankings are reviewed in detail.
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[ 3 ] Subcategory: Business Process Outsourcing BPO |
| 2009 Top Cross Industry Business Process Outsourcing Firms, Black Book Survey Results |
Who Are the Top 10 Cross Industry Business Process Outsourcing Vendors?The results from the 2009 Black Book Outsourcing survey indicate that innovation, customization and reliability are the most important attributes influencing Business Process Outsourcing client satisfaction with their outsourcing providers.
Scope of This Report- The 2009 client experience survey investigates a subset of over 3000 Business Process Outsourcing contracts held by 800 corporate buyers of BPO.
- 18 KPI's or criteria are specific to BPO buyers within all verticals and sectors, scored on each respective vendor and ranked per KPI.
- The Top 10 BPO vendors out of the 60 vendors evaluated are identified and the rationale for those rankings are reviewed in detail.
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[ 4 ] Subcategory: Business Process Outsourcing BPO |
| Central America Contact Center & BPO Report 2010 |
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This report on the Central America Contact Center market complements the Zagada Institute’s previously published Central America Call Center Report (ZA-4801, also available from InfoEdge) and evaluates the advantages of Central America in relationship to the Dominican Republic, Mexico and Argentina in the nearshore, and India and the Philippines in the offshore markets. Site location costs and vendor capabilities are evaluated from the backdrop of telecommunication, political and bilingual agent education preparedness.
The key challenges facing the Central America call center industry are outlined. This report provides U.S. and international companies with a key sourcing and executive briefing document on the region.
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[ 5 ] Subcategory: Outsourcing Management |
| 2009 Top Infrastructure Management Outsourcing Vendors, Black Book Survey Results |
Which IT Infrastructure Outsourcing Vendor Is Best for You?The US market alone for IT infrastructure outsourcing is estimated at $524 Billion. Traditional service offerings have matured and two trends look key to next generation ITO. The focus on cost-down and proven technology solutions are boosting the uptake of remote infrastructure management. For small to mid-size organizations ‘Infrastructure as a Service’ promises flexibility and capital avoidance.
This extensive report presents the results of 2009 Black Book Outsourcing survey, which shows that Infrastructure Outsourcing is rapidly evolving and strategic dilemmas are emerging as traditional outsourcing converges with offshore value propositions.
Scope of This Report- The Infrastructure Management Outsourcing survey investigates over 700 contracts held by 3100 of the top ITO spending organizations globally
- ITO providers are assessed against 18 operational excellence criteria including rankings for Tier 1 suppliers, Tier 2 suppliers and RIM specialists
- Growth predictions by industry are reported alongside geographic preferences and predicted trends
- Overall rankings assess ITO service providers by the service towers delivered as well as overall delivery scores
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[ 6 ] Subcategory: Outsourcing Management |
| 2009 Top Finance and Accounting Outsourcing Vendors, Black Book Survey Results |
Who Are the Top 10 Finance and Accounting Outsourcing Vendors?This report present the results from the 2009 Black Book Finance & Accounting Outsourcing (FAO) survey. FAO nearly always includes business-critical high volume activities such as accounts payable and accounts receivable since their low level of customization means they transfer relatively easily to an outsourced providers processes and systems. CFOs like their providers to have specific industry knowledge and experience and 93.6% of FAO contracts are new.
Clearly, the leaders in the Black Book FAO survey of 2009 have demonstrated the expertise of market focus, vertical expertise and customer centricity, all of which presently influence and direct client renewals, service add-ons, and particularly, prospective client FAO interest.
Scope of This Research- The Finance and Accounting Outsourcing survey evaluates 350 contracts held by 1400+ top businesses measuring them against 18 key performance criteria
- The FAO services rated include Order-to-Cash, Compliance, Budgets, Treasury, Reporting, Accounting, Employee & HR Finances and Purchase-to-Payment
- Growth predictions are shown by FAO segment and are reported together with predictions for industry verticals
- Findings show that most FAO vendor/client relationships are new with fewer than 5% of contracts representing an established or renewed relationship
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[ 7 ] Subcategory: Outsourcing Management |
| 2009 Top Document Process Outsourcing (DPO) Vendors, Black Book Survey Results |
Who Are the Top 10 Document Process Outsourcing Vendors?Results from the 2009 Black Book of Outsourcing survey show that deployment, outsourcing implementation and reliability are the most important attributes considered by clients when assessing Document Process Outsourcing (DPO) suppliers.
Document Process Outsourcing typically spans the management of document receipts, document and data capture, content storage, management, workflow management and reporting. Clearly, the leaders in DPO in 2009 have demonstrated the expertise of market focus and customer centricity.
Scope of this report:- Over 700 functions and 40 sectors are investigated to determine "best fit" vendors with multiple industry specifications
- DPO providers are assessed each year against 18 operational excellence criteria identified for DPO services
- Functions most in demand by customers of DPO services are ranked and reported included document type break downs
- Trends are included for market growth and benefit delivery including security, cost savings and accessibility of documents.
- The Top 10 DPO vendors out of the 60 vendors evaluated are identified and the rationale for those rankings are reviewed in detail.
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[ 8 ] Subcategory: IT Spending |
| Outsourcing Service Providers Sub-Sector (Chapter 21) with Professional & Technical Services Sector Benchmarks (Chapter 12) |
This chapter provides selected IT spending statistics for the Outsourcing Service Providers sub-sector. Key IT spending benchmarks include:- The percentage of employees who use IT
- The number of PCs per user
- IT operational budget as a percentage of revenue
- IT spending per employee
- IT spending per user
- Personnel as a percentage of IT operational budget
- And more!
These statistics are based on eight survey respondents that provide IT outsourcing and business process outsourcing services. Since the sample size is smaller than those of the industry benchmarks in the full IT Spending, Staffing & Technology Trends report, the actual data points for each statistic are shown, along with the median.
The IT spending data presented in this chapter allows Outsourcing Service Provider executives to make strategic decisions on IT budgets. Learn more about IT spending and IT trends.
This chapter is only available with IT Spending Professional & Technical Services, and the price includes both chapters.
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[ 9 ] Subcategory: Outsourcing Management |
| 2009 The Black Book of Outsourcing: State of the Outsourcing Industry Report |
Who Are the Top 50 Best Managed Outsourcing Vendors?2009 endured the low point of a declining world economy and although outsourcing deals are smaller in scope, spend and size, the industry continues to grow. In fact, Black Book forecasts the industry to rise to over $1.4 trillion in the next ten years.
The Black Book Outsourcing survey is an annual research staple of sourcing buyers globally, The Black Book of Outsourcing survey of service users aims to identify the 50 best-managed global outsourcing vendors through polling client experience and assessing industry developments.
This report features:- 2009 Top 50 Best Managed Outsourcing Vendors
- New Drivers Influencing Vendor Selections
- Predicted High Growth Verticals
- Overview of Outsourcing Leaders
- 2009 Outsourcing Industry Summary
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[ 10 ] Subcategory: HR Practices |
| Implementing Strategic Workforce Planning |
This Conference Board Report focuses on common challenges companies face when initiating strategic workforce planning (SWP). Based on the research working group’s most pressing concerns, the Report addresses three questions:- How do we make a compelling business case for SWP?
- How can we implement SWP in a way that engages, rather than turns off, business leaders?
- How do we integrate SWP with business planning, succession planning, and other elements of the talent management strategy?
In addition, the research led to the development of two other frameworks that may help companies to implement SWP:- The Maturity Model for Strategic Workforce Planning
- Emerging skills and competencies that HR must develop—or that companies must find elsewhere, internally or externally.
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