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[ 1 ] Subcategory: IT Salary and IT Staffing |
| IT Staffing Ratios 2010: Benchmarking Metrics and Analysis for 15 Key IT Functions |
Updated 2010 Edition Just Released
Personnel costs typically represent the largest single budget line item in the IT organization. Therefore, effective IT management requires effective personnel management. This recently update and expanded report includes IT staffing ratios and metrics that are useful in evaluating IT headcount levels, justifying increases in IT staff, improving recruiting and retention processes, and managing IT employee relations. It will assist in answering these key questions as you move into a still-challenging expense environment in 2010:
- What are typical staffing levels in various IT jobs?
- Are you understaffed or overstaffed in each job?
- Can you justify adding staff, or should you be reducing the number of IT employees?
This special bundle, packed with over 120 figures and 214 pages, is offered at a 68% discount over the cost of these 15 reports if purchased separately.
The document covers the main spectrum of IT positions:
- Applications Development
- Business analysts
- Database administration
- Help desk
- Desktop support
- Documentation and training
- ERP support
- Project Management
- IT quality assurance
- Server support
- IT management and administration
- Web/e-commerce
- Network support
- IT security
- Data Warehousing and Business Intelligence
This report provides a comprehensive overview of staffing levels among organizations of different sizes. It also allows management to drill down into individual functions, for example, contrasting the percentage of applications personnel as a total of IT staff. Or reviewing the number of PCs per help desk staff member. Or comparing the ratio of server support staff time spent taking calls directly from users, by size of data center.
This special collection is a valuable source of information for IT executives interested in benchmarking their staffing levels with those of similar organizations. The staffing ratios provided for each job function are tailored specifically to provide insights not only on typical staffing levels but in many cases they provide useful productivity measures for each job function.
Over 100 specific IT job metrics are provided.
Purchased separately, all fifteen reports would cost $1875. Packaged together, IT Staffing Ratios: Benchmarking Metrics and Analysis for 15 Key IT Functions, costs only $595.
Questions: E-mail Donna Allen, donna.allen@infoedge.com, or call us toll free at 800-544-7337. In Boston, please call 617-969-9080.
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[ 2 ] Subcategory: IT Spending |
| Outlook for IT Staffing and Spending in 2010 |
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After a year of budget cuts, layoffs, and delayed projects, IT executives can look forward to 2010 as a period of stabilization and rebuilding. This annual fourth-quarter survey from Computer Economics, Inc. shows that median IT budgets will rise slightly in the coming year and that nearly half of all IT organizations are launching new projects. This report assesses the spending and staffing actions IT managers are currently taking, how severely they cut IT spending and staffing over the past year, and what they are including in their budget plans for the year ahead. This outlook report provides 2010 forecasts for IT operational spending, IT capital spending, and IT hiring by organization size.
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[ 3 ] Subcategory: IT Management |
| IT Help Desk Management Bundle |
The IT help desk plays a critical role in improving user satisfaction and maintaining productivity throughout an organization. With proper management and investment in people, systems, and processes, the IT service desk can become the focal point for a smooth-running IT organization.
This special Computer Economics report bundle includes six of its most popular reports that deal with various aspects of help desk (service desk) management and metrics. These reports are designed to guide IT managers in making critical decisions on the investment in help desk people and technologies.
Included are:- Measuring Help Desk Efficiency
- Help Desk Staffing Ratios
- Help Desk Outsourcing Activity, Trends, And Cost Experience
- Service Desk Software Prime Target For Investment Activity
- Adoption Rising For Service-Desk Self-Support Tools
- Help Desk Salaries
This special bundle, packed with 43 figures and 85 pages of metrics and analysis, is offered with a 50% discount from the total cost of these six reports if purchased separately.
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[ 4 ] Subcategory: Outsourcing IT Services |
| IT Outsourcing Statistics 2009/2010 |
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How many IT organizations are outsourcing particular functions and how much work are they actually outsourcing? Is the trend up or down? What percentage of the typical IT budget goes to outside service providers, and what is the risk that costs will exceed expectations?
This major study reports current levels of outsourcing for 11 IT functions:
- Data center operations
- Help desk
- Desktop support
- Application development
- Application maintenance
- Database administration
- Website/e-commerce systems
- Data network operations
- Voice network operations
- Disaster recovery services
- IT security
For each function, the report includes:
- The percentage of organizations that outsource the function (frequency)
- The average percentage of work outsourced (level)
- The change in level of outsourcing over the past year (trend)
- The ability of organizations to accurately predict the cost of outsourcing (cost experience)
Offshore outsourcing trends are also reported.
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[ 5 ] Subcategory: IT Management |
| Technology Trends and IT Management Best Practices 2009/2010 |
Four Technologies Offer Best Investment Profile in 2009 Study
Four technologies stand out this year as having strong investment profiles according to the new Technology Trends and IT Management Best Practices 2009/2010 study from Computer Economics. These technologies present low potential risk and high potential reward, according to the study. The survey asked organizations about their return on investment (ROI) and total cost of ownership (TCO) experience with 13 technologies and IT iniatives. Additionally, each technology profile includes insight into how widely it is adopted, how many organizations are currently investing in it, and prospects for future adoption.
The study also covers adoption trends for 10 selected IT management best practices which gives IT executives a view on how widely these management practices are being implemented, how vigorously adopters are putting these management initiatives into practice, and how quickly adoption of these practices will spread over the next few years.
Technologies covered include:
- ERP
- CRM
- Business Intelligence
- SOA
- Server virtualization
Desktop virtualization
- SaaS
- Cloud computing
- VoIP
- Unified communications
- Social networking
- Green IT
Read the first 8 pages of this report.
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[ 6 ] Subcategory: IT Spending |
| IT Spending and Staffing Benchmarks: Utilities & Energy Sector Benchmarks - 2009/2010 (Chapter 11) |
The Utilities & Energy Sector Benchmarks chapter from the 2009/2010 IT Staffing and Spending Benchmarks report reviews IT spending benchmarks for the utilities and energy companies surveyed across all organizational sizes. The respondents in this year’s study include electric utilities, gas utilities, water and wastewater management agencies, a solar energy producer, an energy trader, and a pipeline operator. The sample includes both public and privately owned utilities.
Key IT spending and staffing benchmarks for utilities and energy companies include:- IT Operational Budget as Percentage of Revenue
- IT Capital Budget Breakdown
- Spending Priorities with Greatest Increase and Decrease
- Ongoing Support versus New Initiatives Spending
- Ratio of Users to IT Staff
- IT Staffing Mix….and much more!
The IT spending data presented in this chapter will assist utility and energy company executives in making strategic decisions on IT budgets. Learn more about IT spending and IT trends.
IT Spending Gas and Electric Utilities, which is available with this chapter, provides a close-up view of IT spending within gas and electric utilities.
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[ 7 ] Subcategory: IT Spending |
| IT Spending and Staffing Benchmarks: Professional & Technical Services Sector Benchmarks - 2009/2010 (Chapter 12) |
The Professional & Technical Services Sector Benchmarks chapter from the 2009/2010 IT Staffing and Spending Benchmarks report reviews IT spending benchmarks for the professional and technical services firms surveyed across all organizational sizes. Respondents this year include law firms, accounting firms, engineering and technical services firms, IT services and consulting firms, business process outsourcing providers, software developers, and other providers of technical and professional services.
Key IT spending and staffing benchmarks for professional and technical services firms include:- IT Operational Budget as Percentage of Revenue
- IT Capital Budget Breakdown
- Spending Priorities with Greatest Increase and Decrease
- Ongoing Support versus New Initiatives Spending
- Ratio of Users to IT Staff
- IT Staffing Mix….and much more!
The IT spending data presented in this chapter will assist professional and technical services executives in making strategic decisions on IT budgets. Learn more about IT spending and IT trends.
IT Spending Outsourcing Service Providers, which is available with this chapter, provides a close-up view of IT spending by outsourcing service providers.
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[ 8 ] Subcategory: IT Spending |
| IT Spending and Staffing Benchmarks: High Tech Sector Benchmarks - 2009/2010 (Chapter 13) |
The High Tech Sector Benchmarks chapter from the 2009/2010 IT Staffing and Spending Benchmarks report reviews IT spending benchmarks for high-tech organizations surveyed across all organizational sizes. The respondents in this sector include makers of semiconductors, in vitro diagnostics, optical fiber, high- tech communications and electronics, robotics, precision instrumentation, and information technology products. They also include high-tech aerospace and defense contractors, nanotechnology firms, scientific laboratories, and high-tech transaction-processing services firms.
Key IT spending benchmarks for high-tech organizations include:- IT Operational Budget as Percentage of Revenue
- IT Capital Budget Breakdown
- Spending Priorities with Greatest Increase and Decrease
- Ongoing Support versus New Initiatives Spending
- Ratio of Users to IT Staff
- IT Staffing Mix….and much more!
The IT spending data presented in this chapter will assist high-tech executives in making strategic decisions on IT budgets. Learn more about IT spending and IT trends.
Life sciences executives may also be interested in IT Spending Life Sciences, which is available with this chapter.
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[ 9 ] Subcategory: IT Spending |
| IT Spending and Staffing Benchmarks: Banking and Finance Sector Benchmarks - 2009/2010 (Chapter 4) |
The Banking and Finance Sector Benchmarks chapter from the 2009/2010 IT Staffing and Spending Benchmarks report reviews IT spending benchmarks for the banking and finance companies surveyed across all organizational sizes. The respondents in this sector include commercial banks, lenders, and other types of financial services organizations. The banks include several local, regional, super-regional, and national banks.
Key IT spending and staffing benchmarks for the banking & finance industries include:- IT Operational Budget as Percentage of Revenue
- IT Capital Budget Breakdown
- Spending Priorities with Greatest Increase and Decrease
- Ongoing Support versus New Initiatives Spending
- Ratio of Users to IT Staff
- IT Staffing Mix….and much more!
For a close-up view of IT spending in the banking sector, see IT spending commercial banking, which is available in combination with this chapter.
The IT spending data presented in this chapter will assist banking and finance executives in making strategic decisions on IT budgets. Learn more about IT spending and IT trends.
Insurance firms are not included in this chapter. Please see, IT spending insurance industry.
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[ 10 ] Subcategory: IT Spending |
| IT Spending and Staffing Benchmarks: Insurance Sector Benchmarks - 2009/2010 (Chapter 5) |
The Insurance Sector Benchmarks chapter from the 2009/2010 IT Staffing and Spending Benchmarks report provides IT spending benchmarks for all insurance companies surveyed across all organizational sizes. The respondents in this sector this year include providers of life insurance, property and casualty insurance, auto insurance, workman’s compensation, marine insurance, professional and general liability insurance, disability insurance, reinsurance, and other types of insurance products.
Key IT spending and staffing benchmarks for the insurance sector include:- IT Operational Budget as Percentage of Revenue
- IT Capital Budget Breakdown
- Spending Priorities with Greatest Increase and Decrease
- Ongoing Support versus New Initiatives Spending
- Ratio of Users to IT Staff
- IT Staffing Mix….and much more!
The IT spending data presented in this chapter will assist insurance industry executives in making strategic decisions on IT budgets. Learn more about IT spending and IT trends.
This sector also includes medical insurance firms, but not health plans that are directly engaged in healthcare delivery. Healthcare providers are covered in IT spending healthcare.
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